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Privacy Policy

Magical Wool is committed to ensuring to ensuring that your privacy is protected. As always, our customers are our top priority. This privacy policy sets out how Magical Wool uses and protects information that you give to us such as details about you, card details etc when using our website. Magical Wool may change this policy from time to time so please review this page frequently. Any changes to our policy will be updated on this page. Currently this page has last been updated on the 22nd of December 2018. 


SO, WHAT INFORMATION DO WE COLLECT? 


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.We collect Device Information using the following technologies:- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”. Furthermore, our website has built in SSL encrypted technology so your data is protected and will not be able to access any sensitive information such as your card data. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


WHAT DO WE DO WITH THE INFORMATION YOU PROVIDE TO US?


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We also use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Magical Wool, and to assess the success of our marketing and advertising campaigns). 


SHARING YOUR PERSONAL INFORMATION


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we host our store on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. All your data is stored through Shopify's data storage, databases and the general Shopify application. All data is stored behind a firewall on a secure server and is encrypted using SSL technology, so your personal information is processed safely. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 


PAYMENT


If you choose a direct payment gateway to complete your purchase, then Shopify processes your credit card details and is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Please note, we do not store any sensitive information such as credit card numbers or any other such information for security purposes. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 


THIRD PARTY SERVICES


Magical Wool will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you. This includes arranging for a product to be sent to you (such as postal services), carrying out security checks and for the purposes of customer research or when you have given us permission to do so. Overall, third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Please note that certain providers may be in or have facilities that are located in a different jurisdiction than either you or us. Once you leave our store’s website or are redirected to a third-party website (such as processing the payment via PayPal express) you are no longer governed by this Privacy Policy or our website’s Terms of Service.


SOCIAL MEDIA


We love to hear what our customers say about us and keep in contact with you guys! We recognise that social media such as Facebook & Instagram offers for our company to perform marketing, stay connected with customers and build our presence online. If you reach out to us via social media, you consent and allowing for us to reach back out to you. Interactions can be defined as liking, retweeting, tagging or posting. From this interaction, we may collect data that would help enhance your experience with us in the future. Furthermore, if you tag us in a photograph that we rate, you may be lucky enough for us to share it across our website and social media accounts. By any sort of interaction with us you are consenting that we can use images or comments that you have posted (on our website and on our social media accounts) royalty free without any limitations. If for any reason that you are not happy with us sharing your comments or images, please do let us know and we will stop.Furthermore, you can opt out of targeted advertising by using the links below:- Facebook/Instagram: https://www.facebook.com/settings/?tab=adsAdditionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


SECURITY


We (Magical Wool) are committed to ensuring that your information is secure. We take precautions and follow industries best practices to make sure it is not appropriately lost, misused, accessed, disclosed, altered or destroyed. We also prevent unauthorised access or disclosure and put in place procedures to safeguard and secure the information we collect from you. For example, If you provide us with your credit card information, the information is encrypted using SSL technology and stored with AES-256 encryption via Shopify's payment system. Although no method of transmission over the internet or electronic stores is 100% secure, we follow all PCI-DSS requirements. We might disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 


COOKIES


Not the type of cookie you are thinking about! the cookies we are talking about are the type that are stored on your local hard drive. These cookies enable us to provide you with a better website and tailor to your needs. You can either accept or decline cookies from Magical Wool however by declining, this may prevent you from taking full advantage of our website. The main cookies we use are: Site Functionality Cookie; Website Analytic Cookie & Personalisation Cookie.


YOUR RIGHTS


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via our contact us page. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


CONTACT US


For more information about our privacy practices, if you have questions, please contact us via email or via the live chat box located on the bottom right of the screen.


support@magicalwool.com

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